Training

Auto Glass Training ProgramsAGC delivers technical auto glass training as well as sales and/or customer service training in an unbiased, professional, and entertaining manner. We don't sell adhesives. We don't sell glass. We only sell the latest in technical information to do the job right.

We teach to the criteria of NGA/IGA Certification and ANSI/AGRSS Replacement Standard. Through our contacts in the industry, we collect, correlate and deliver the information you need to produce the quality work expected by the auto glass industry and your customers.

Our Customized Training Services offer training courses and services covering all aspects of the auto glass industry. Our extensive contacts with OEM manufacturers and suppliers give you the most up-to-date information available in the industry. AGC's training programs can be designed for your specific needs whether they are technical processes, customer service, or sales performance. Our unique subject modules can be inserted or deleted, reduced or expanded to fit your particular needs. Just let us know what you need and we will develop an affordable, informative, and entertaining training plan fully customized to enhance your business.

 

Step One: Audience

The first step to designing a training program or seminar is to determine the audience. Are the persons attending the training program technicians, sales staff, or customers? This can make a difference on the content of the material presented.

 

Step Two: Material

What will be the content of the material presented?

  • Technical Procedures
  • Sales and Marketing
  • Management
  • Productivity
  • Quality Control
  • Informational

 

Step Three: Instruction

Next, is to determine the depth of instruction. Is the audience experienced or brand new to the industry?

We have three levels of instruction depending on experience levels:

  1. In-Depth Instruction - This material is divided into subject modules and will give the newly-hired student as much information that is currently known. AGC recommends hands-on instruction to accompany this level.
  2. Complete Instruction - This covers material that an experienced technician will find interesting and informative without wasting time with details he/she already practices. It is also perfect for the auto glass professional dealing with sales and customer interaction. This can be accompanied with hands-on instruction, if desired.
  3. Informational Seminar - This level is usually for updating technical staff and for customers interested in the auto glass industry.

AGC charges by the time spent in training, not by the "per attendee" method. This gives you the opportunity to train a large number of individuals at one low price.

We also come to you which saves money by keeping your technicians productive while being trained in the latest information. And, you only pay for one person's expenses instead of many.

If you would like more information about our customized training programs or would like to schedule AGC to come to your business, please feel free to contact us now.